Risk Managers as Disclosure Coaches: Practical Challenges and Effective Strategies
Session Id: RM08-FR13 Type: Downloadable
Description
Marcia Rhodes, BA; Thomas Gallagher, MD -- After a presentation of coaching models that highlight strategies, session participants practice disclosure coaching skills and receive feedback. Describe common barriers risk managers are likely to experience as disclosure coaches and effective strategies for overcoming these barriers. List common coaching modesl and the pros/cons of applying each model to specific disclosure situations. Demonstrate coaching skills for successful disclosure of medical errors.