Paul English Smith, BA, JD, CPHRM, FASHRM; Dan Groszkruger, JD, MPH, CPHRM, DFASHRM; Tim Cummings, CPCU, Six Sigma -- Via a panel discussion format, devise strategies for maintaining an organization's mission while focusing on both the patient and the organization. Build communication skills to affect a rapport with team members during a crisis. Describe approaches to influence organization of a team in time of crisis, such as agenda setting, role modeling, empowerment and flexibility.