American Society for Healthcare Risk Management 2008; October 2-5; Boston, MA

(mov/mp3 Downloads) Complete Set of Sessions captured at the ASHRM 2008 Conference

Session ID: RM08-DL Product Type: Downloadable

ASHRM captured sessions include visual presentation materials (when available) synchronized with the session audio. The .mov download files require QuickTime (R) Player ver. 7 or higher to view.... Learn More

$299.95

Assessment Tools That Create Legal Risks

Session ID: RM08-SA22 Product Type: Downloadable

Sheila Nicholson, Esq. -- Identify risk assessment tools utilized by plaintiff's lawyers to establish that the defendant was -on notice. Identify common documentation errors that plaintiff's lawyers use to establish a breach in the standard of care. Ident... Learn More

$19.95

Protecting Your Hospital's Assets

Session ID: RM08-SA21 Product Type: Downloadable

Mark Bobber; Mary Breighner, CPCU, DRM -- Recognize the options available to control and quantify physical assets. Identify ways to improve the marketability of a hospital property insurance program. Apply this knowledge to refine risk transfer strategies... Learn More

$19.95

How Event Data Can Determine Risk Management Activities

Session ID: RM08-SA20 Product Type: Downloadable

Vivian Miller, BA, CPHRM, FASHRM, CPHQ, LHRM -- Describe the Maryland Patient Safety Center's Adverse Event Reporting Tool and how Maryland hospitals submit requested data. See opportunities for initiating collaboration between risk managers and patient s... Learn More

$19.95

Wrong Site Surgery: A National Study

Session ID: RM08-FR23 Product Type: Downloadable

Deborah Mulloy, PhD(c). MSN, RN, CNOR -- Review findings from two national surveys. One focused on evaluation of the effect of the AORN Correct Site Surgery Tool Kit on implementation of the Joint Commission Universal Protocol for Preventing Wrong Site, W... Learn More

$19.95

Risk Management Tool Box: Tips for Handling Legal & Regulatory Inquiries

Session ID: RM08-SA18 Product Type: Downloadable

Laura P Martinez, BSN, RN, MS, CPHRM; Pauline M. Barry, BSN, MPS, CPHRM -- Put together a risk management tool box to meet the specific needs of an organization. Identify resources to assist in responding to regulatory and legal inquiries. Develop a check... Learn More

$19.95

Long Day's Journey from Staff RN to Clinical Risk Manager: Hiring from Within

Session ID: RM08-SA17 Product Type: Downloadable

Elizabeth Kirschling, RN, BA, MPH, JD, CPHRM -- Define necessary steps prior to posting a position when hiring a clinical risk manager from within the organization. Create on orientation plan and timeline to ensure successful transition from staff RN to c... Learn More

$19.95

Risks Outside the Organization's Walls: Home Care, Hospice and Community Care Risk Management

Session ID: RM08-SA16 Product Type: Downloadable

Elizabeth Norman, BSN, MBA, CPHRM -- Implementing positive risk management techniques to limit losses and improve patient safety in a community care-based organization, focusing on medication events, falls, pressure sores and auto accidents. Through case ... Learn More

$19.95

The Rest of the Story: The University of Michigan Experience

Session ID: RM08-SA15 Product Type: Downloadable

Susan Anderson, MSN, MBA, CPHRM; Kelly Saran, MSRN -- Describe the University of Michigan approach to handling medical errors and potential claims, with its proactive and transparent focus on early claims resolution and patient safety. Explain the infrast... Learn More

$19.95

Alternative Risk Market: Be Your Own Boss

Session ID: RM08-SA14 Product Type: Downloadable

Nancy Gray, CPA, Mark Dame, MHA, CPHRM, FACHE -- Define the alternative risk market and why is it becoming the norm in healthcare. Describe key methodologies for implementing an alternative risk program and determining whether an onshore or offshore optio... Learn More

$19.95

Condition Help (H) - Making the Hospital a Safe Place for Patients

Session ID: RM08-SA13 Product Type: Downloadable

Cindy Liberi, BS-Sc.; Kathleen Hale, RN, BSN, MHSA -- Learn about Condition Help (H) and its importance to patient safety. Understand what it takes to build a patient/family-activated rapid response team (RRT). Prepare a plan and conduct a small test of c... Learn More

$19.95

Partnering with Patients/Families on Performance Improvement Committees -- Removing the Barriers

Session ID: RM08-SA12 Product Type: Downloadable

Theresa Zimmerman, RN, BSN, JD, ARM, CPHRM, FASHRM; Catherine Tolbert, RN, MSN, CNA, FACHE; Anne Gardner -- Discuss risk management issues to be considered before opening performance improvement committees to outside members. Understand the psychological ... Learn More

$19.95

Clinical Trials and the Enterprising Risk Manager: Managing Human Research Risks

Session ID: RM08-SA23 Product Type: Downloadable

Lyn Rossano, MPH; Robin Maley, MPH, RN -- Learn about - Research Risk Management. Identify and evaluate clinical trials and research exposures through a mechanized risk assessment process including risk mapping. Differentiate between what is and is not in... Learn More

$19.95

Avoiding Perils in Physician Peer Review

Session ID: RM08-SA24 Product Type: Downloadable

Becki Kanjirathinkal, MS, RN, CPHQ, CMQOE, CPHRM -- Describe the disastrous impact of ineffective physician peer review programs. Formulate strategies for overcoming barriers and perils. Identify key elements of a successful program.... Learn More

$19.95

Understanding Owner Controlled Insurance Programs

Session ID: RM08-SU07 Product Type: Downloadable

Jim Castle -- Understand the concept of an owner-controlled insurance program (OCIP) and its application as part of the risk management strategy for major construction projects. Be able to communicate the advantages, disadvantages and cost benefits of the... Learn More

$19.95

Using Rounds to Strengthening Patient-Caregiver Relationship and Reducing Risk

Session ID: RM08-SU06 Product Type: Downloadable

Pamela Mann, MSSA; Jon DuBois, M.D. -- Recognize the importance of relationship/patient-centered healthcare. Apply Schwartz Center Rounds as a model forum for improving compassionate care and communication. Learn about the benefits of this relationship-ce... Learn More

$19.95

Patient Falls: Where Safety, Quality, Service, Risk and Reimbursement Collide

Session ID: RM08-SU05 Product Type: Downloadable

Maryann Cropo, RN, MS, CAN; Candace Smith -- Describe integrated strategies to reduce patient falls. See how patient satisfaction is related to fall prevention interventions. Apply Unity Health System's collaborative model, which incorporates near-real ti... Learn More

$19.95

Regulatory and Legal Issues in the Urgent Care Environment

Session ID: RM08-SU04 Product Type: Downloadable

F. Annette Vince, RN, BSN, MBA, CPHRM; Kari Zangerli, JD -- Identify regulatory and risk issues that apply to urgent care. Identify risk reduction strategies to decrease claims. Discuss tools for managing medical record documentation, staff education, ass... Learn More

$19.95

Crisis Leadership through Influence: A Case Study

Session ID: RM08-SU03 Product Type: Downloadable

Paul English Smith, BA, JD, CPHRM, FASHRM; Dan Groszkruger, JD, MPH, CPHRM, DFASHRM; Tim Cummings, CPCU, Six Sigma -- Via a panel discussion format, devise strategies for maintaining an organization's mission while focusing on both the patient and the org... Learn More

$19.95

Creating an Enterprise Risk Management Plan: Key Elements, Stakeholders & Responsibilities in an ERM Plan

Session ID: RM08-SU02 Product Type: Downloadable

Roberta Carroll, RN, ARM, MBA, CPCU, CPHQ, CPHRM, LHRM, HEM, DFAHRM; Peggy Nakamura, RN, MBA, JD, CPHRM, DFASHRM -- Understand the difference in program/plan design necessitated by adopting an enterprise approach. Differentiate key stakeholders in convent... Learn More

$19.95

Hospital System Issues That Create Emergency Medicine Malpractice

Session ID: RM08-SU01 Product Type: Downloadable

Diane Sixsmith, MD, MPH, FACEP -- Recognize areas in emergency care that are at high risk failure and malpractice claims. Understand best practices for documentation of care, hospital transfer, lab result reporting and supervision of providers and residen... Learn More

$19.95

Request for Proposal: Evaluating and Choosing an Insurance Broker

Session ID: RM08-SA28 Product Type: Downloadable

Hala Helm, MBA, FACHE, CPHRM -- Identify situations where a request for proposal (RFP) might be appropriate. Create an RFP that is customized to the needs of the organization using a template provided. Evaluate responses in a fair and objective manner and... Learn More

$19.95

How Effective Communication and Documentation Translate into Reduction of MRSA

Session ID: RM08-SA27 Product Type: Downloadable

Mary Blanco, RN -- Drawing on adverse event and near miss data that hospitals file with the Pennsylvania Patient Safety Reporting System, identify process failure modes that promote transmission of Methicillin-resistant Staphylococcus aureus (MRSA). Ident... Learn More

$19.95

Hospital Acquired Conditions: How Can Hospitals Survive CMS's New Regulations

Session ID: RM08-SA26 Product Type: Downloadable

Dale Burrus Frisby, JD, LLM; Melanie Rubinsky, JD, LLM -- Understand the CMS rules on reimbursement regarding hospital-acquired conditions. Evaluate benefits and risks for developing methods to obtain reimbursement for hospital-acquired conditions.... Learn More

$19.95

Transformational Leadership: Key to Achieving a Culture of Safety

Session ID: RM08-SA25 Product Type: Downloadable

Bruce Dymtrow, BS, MBA, CPHRM -- Discuss the challenges in the traditional culture of healthcare institutions and practices. Emphasize the important leadership role of risk managers in transforming an organization's culture and creating an environment of ... Learn More

$19.95

Risk Management for Pressure Ulcers: Avoiding Litigation while Providing Quality Care

Session ID: RM08-SA11 Product Type: Downloadable

Jeffrey Levine, MD -- Understand how a system can be re-engineered to reduce risk for residents, specifically regarding pressure ulcer prevention and management. Realize the importance of risk management strategies in addressing pressure ulcers into day-t... Learn More

$19.95

Keys to Becoming an Effective Risk Manager

Session ID: RM08-SA10 Product Type: Downloadable

Brenda Wynkoop, CPHQ -- Acquire strategies to turn a negative perception of risk management to a positive view as a proactive resource. Understand the role of an effective clinical risk manager. Develop professional reports for th governing board or leade... Learn More

$19.95

Improving Risk Manager Performance with Lean Process Analysis and Quality Improvement Tools

Session ID: RM08-FR11 Product Type: Downloadable

Amit Prachand; Kristopher Goetz; Stephen Pavkovic, RN, MPH, JD -- Identify how lean process analysis techniques can boost efficiencies and consistency in risk management. Through a case study, see how lean process tools can improve an electronic incident ... Learn More

$19.95

Data To Drive Action: A Risk Management Tool

Session ID: RM08-FR10 Product Type: Downloadable

Jeanie Taylor, RN, MHA; Michelle Hoppes, RN, MS, DFASHRM -- Clinical risk management principles and case studies incorporate interactive group learning. Identify concepts related to data mining. Identify methods for data collection and analysis of rick ma... Learn More

$19.95

AdVerse Event Response Team (AVERT) Training: Apologizing with Transparency & Heart

Session ID: RM08-FR09 Product Type: Downloadable

Patricia McCotter, RN, JD, CPHRM, CPC; Ron Hofeldt, MD -- A multimedia experiential approach demonstrates the AdVerse Event Response Team (AVERT) training program for physicians and other providers. Understand the value of an apology, when an apology is n... Learn More

$19.95

Is the Designed Built Environment Safe for Patients?

Session ID: RM08-FR08 Product Type: Downloadable

A. Ray Pentecost III, DrPH, AIA, ACHA; Kenneth Dickerman, AIA, ACHA, FHFI -- Recognize hazards associated with the designed physical environment. Learn how to research information regarding design process and issues to avoid or minimize building hazards i... Learn More

$19.95

Aon/ASHRM Hospital Professional Liability Benchmark Analysis

Session ID: RM08-FR07 Product Type: Downloadable

Gregory Larcher, FCAS, MAAA; Kristin Monopolis -- This session recaps some highlights of the 2008 Aon/ASHRM Hospital Professional Liability Benchmark report. Identify trends, compare current results to prior reports to highlight changes in the underlying ... Learn More

$19.95

Turning Your Medication Data Into Answers: Help Improve Performance by Reducing Risk, Improving Safety and Decreasing Cost

Session ID: RM08-FR06 Product Type: Downloadable

Patricia Kienle, RPh, MPA, FASHP; Thomas Utech, PharmD; Carol Leighton, MRPharmS -- Identify data that can be obtained from automated dispensing cabinets and smart infusion pumps. Define key organizational risk points such as controlled substance proactiv... Learn More

$19.95

Handle with Extreme Care: Management of Behavioral Health Patients in the ED

Session ID: RM08-FR05 Product Type: Downloadable

Bernard Katz, MC, PC; Carol Burkhart, RN, MS, CNP -- Describe current data regarding the care and management of patients with a primary behavioral health diagnosis in the ED. Discuss risk issues related to patient safety of behaviorial health patients in ... Learn More

$19.95

Avoiding Liability under EMTALA When Sending or Accepting Patient Transfers

Session ID: RM08-FR04 Product Type: Downloadable

Robert Bitterman, MD, JD, FACEP -- Understand methods and tools to affect appropriate patient transfers in compliance with EMTALA. Know when to accept or reject patient transfers according to EMTALA and understand regulatory and civil liability for failur... Learn More

$19.95

Physician Involvement in Risk and Safety -- Strategies and Rewards

Session ID: RM08-FR03 Product Type: Downloadable

Tetsu Uejima, MD, CPHRM -- Identify ways to engage physicians and hospital leadership in becoming more involved with patient safety and risk. Recognize the benefits of having physicians directly involved with claims management. Recognize the benefits of h... Learn More

$19.95

Cyber & Privacy Liability for Health-care Organizations

Session ID: RM08-FR02 Product Type: Downloadable

Michael Klaschka, BS; Toby Merrill, BA; William McDonough, MPAH, ARM, FASHRM -- Differentiate current coverage for cyber liability with PL, GL and property programs and gaps that need coverage from a different insurance source: cyber product. Analyze HCO ... Learn More

$19.95

Achieving Top Performance from Outside Counsel

Session ID: RM08-FR01 Product Type: Downloadable

Katherine Laws, JD, CPHRM; Beth Huntington, BSN, MSN, JD -- Develop your own forms using templates provided in this panel presentation. Apply objective criteria to the selection of outside counsel. Evaluate outside counsel using an assessment method devel... Learn More

$19.95

Leadership 101: Setting the Tone for the Team

Session ID: RM08-FR12 Product Type: Downloadable

Jane Boucher -- Identify principles and techniques of leadership. Understand the role of power and influence in leadership situations. Examine leadership styles, situations and strategies. Integrate self-assessment into an effective leadership style. Reco... Learn More

$19.95

Risk Managers as Disclosure Coaches: Practical Challenges and Effective Strategies

Session ID: RM08-FR13 Product Type: Downloadable

Marcia Rhodes, BA; Thomas Gallagher, MD -- After a presentation of coaching models that highlight strategies, session participants practice disclosure coaching skills and receive feedback. Describe common barriers risk managers are likely to experience as... Learn More

$19.95

An Electronic Revolution: Strategic Planning to Avoid Defeat

Session ID: RM08-SA09 Product Type: Downloadable

Kevin Yankowsky, JD -- Appreciate the growing role of electronic information in healthcare. Obtain an understanding of the unique and new legal dangers created by healthcare's increasing reliance on electronic information. Consider strategies for planning... Learn More

$19.95

Disclosure Gone Right, Disclosure Gone Wrong

Session ID: RM08-SA08 Product Type: Downloadable

Ruth Kilduf, RN, BS; Patricia Hughes, RN, MPH -- Review the top 10 reasons why disclosure works and the top 10 reasons it fails. Analyze the connection between disclosure processes and claim outcomes. Utilize guidelines to check a disclosure process for g... Learn More

$19.95

Whose Captive Is It Anyway? Surviving and Thriving without a TPA

Session ID: RM08-FR24 Product Type: Downloadable

Erin Eldridge, RN, BS, MBA; Mary Gutman, RN,MS, CPHRM, DFASHRM -- Understand financial and strategic objectives of a captive program. Describe how managing claims and litigation management can be enhanced in house as opposed to using a TPA. Discuss risk m... Learn More

$19.95

Compliance Updates: Transparency in Vendor and Physician Relationships

Session ID: RM08-FR21 Product Type: Downloadable

Jeff Layne, JD, MPH -- Understand legal and compliance risks associated with vendor and physician relationships. Identify emerging compliance trends and their associated risk. Understand increased focus on Medicaid compliance.... Learn More

$19.95

Managing New Risks in Consent to Treatment

Session ID: RM08-FR20 Product Type: Downloadable

Fay Rozovsky, JD, MPH, DFASHRM -- Identify new risk exposures in the informed consent process. Describe possible consequences of new consent to treatment risk exposures. Describe strategies to manage risks stemming from new development involving consent t... Learn More

$19.95

From Novice to 'Nerves of Steel': Negotiating Skills for the Healthcare Manager

Session ID: RM08-FR19 Product Type: Downloadable

Melanie Osley, RN, BS, BSN, MBA, CPHRM, CPHQ, DFASHRM -- Evolve from nervous novice to savvy negotiator. Identify methods for preparing for a negotiation. Recognize the qualities of a good negotiator. Understand challenges and roadblocks to negotiations.... Learn More

$19.95

Innovative Risk Management Program Design For Long Term Care

Session ID: RM08-FR18 Product Type: Downloadable

Kimberli Poppe-Smart, RN, JD, CPHRM; Laura Sitar -- Identify the elements of a long-term care risk management program and discuss the risk manager's role in risk aversion activities in long-term care. Identify the characteristics of a comprehensive litiga... Learn More

$19.95

Lost Limbs, Botched Biopsies & Tossed Tissue: Pathology & Forensic Risk Management -- Out of the Basement

Session ID: RM08-FR17 Product Type: Downloadable

Wanda Daylin Hurr, RN, JD, CPHRM -- Identify trends and increased liability in pathology claims. Develop a risk management program to quantify potential risk in the areas of forensic medicine, autopsy negligence and general pathology. Use a tool kit to as... Learn More

$19.95

Determining Optimum Risk Retention Levels and Risk Financing Vehicles

Session ID: RM08-FR16 Product Type: Downloadable

Scott Gemmell; Neil Horner, LLM -- Learn how to determine how much risk should be retained by an organization via options such as captive insurance companies, protected cell companies and balance sheet funding. Calculate risk tolerance and determine risk ... Learn More

$19.95

Closing Swiss Cheese Holes: Utilizing In-Situ Simulation to Reveal and Correct Latent Errors

Session ID: RM08-FR15 Product Type: Downloadable

Jeffrey Driver, Esq.; Geoffrey Lighthall, PhD, M.D. -- Led by Stanford University Medical Center researchers, learn a process for setting up a high fidelity simulation (HFS) in situ systems probe in various healthcare settings. Recount the utilizations of... Learn More

$19.95

Title/Description	Purchase
(mov/mp3 Downloads) Complete Set of Sessions captured at the ASHRM 2008 Conference Session ID: RM08-DL Product Type: Downloadable ASHRM captured sessions include visual presentation materials (when available) synchronized with the session audio. The .mov download files require QuickTime (R) Player ver. 7 or higher to view.... Learn More	$299.95
Assessment Tools That Create Legal Risks Session ID: RM08-SA22 Product Type: Downloadable Sheila Nicholson, Esq. -- Identify risk assessment tools utilized by plaintiff's lawyers to establish that the defendant was -on notice. Identify common documentation errors that plaintiff's lawyers use to establish a breach in the standard of care. Ident... Learn More	$19.95
Protecting Your Hospital's Assets Session ID: RM08-SA21 Product Type: Downloadable Mark Bobber; Mary Breighner, CPCU, DRM -- Recognize the options available to control and quantify physical assets. Identify ways to improve the marketability of a hospital property insurance program. Apply this knowledge to refine risk transfer strategies... Learn More	$19.95
How Event Data Can Determine Risk Management Activities Session ID: RM08-SA20 Product Type: Downloadable Vivian Miller, BA, CPHRM, FASHRM, CPHQ, LHRM -- Describe the Maryland Patient Safety Center's Adverse Event Reporting Tool and how Maryland hospitals submit requested data. See opportunities for initiating collaboration between risk managers and patient s... Learn More	$19.95
Wrong Site Surgery: A National Study Session ID: RM08-FR23 Product Type: Downloadable Deborah Mulloy, PhD(c). MSN, RN, CNOR -- Review findings from two national surveys. One focused on evaluation of the effect of the AORN Correct Site Surgery Tool Kit on implementation of the Joint Commission Universal Protocol for Preventing Wrong Site, W... Learn More	$19.95
Risk Management Tool Box: Tips for Handling Legal & Regulatory Inquiries Session ID: RM08-SA18 Product Type: Downloadable Laura P Martinez, BSN, RN, MS, CPHRM; Pauline M. Barry, BSN, MPS, CPHRM -- Put together a risk management tool box to meet the specific needs of an organization. Identify resources to assist in responding to regulatory and legal inquiries. Develop a check... Learn More	$19.95
Long Day's Journey from Staff RN to Clinical Risk Manager: Hiring from Within Session ID: RM08-SA17 Product Type: Downloadable Elizabeth Kirschling, RN, BA, MPH, JD, CPHRM -- Define necessary steps prior to posting a position when hiring a clinical risk manager from within the organization. Create on orientation plan and timeline to ensure successful transition from staff RN to c... Learn More	$19.95
Risks Outside the Organization's Walls: Home Care, Hospice and Community Care Risk Management Session ID: RM08-SA16 Product Type: Downloadable Elizabeth Norman, BSN, MBA, CPHRM -- Implementing positive risk management techniques to limit losses and improve patient safety in a community care-based organization, focusing on medication events, falls, pressure sores and auto accidents. Through case ... Learn More	$19.95
The Rest of the Story: The University of Michigan Experience Session ID: RM08-SA15 Product Type: Downloadable Susan Anderson, MSN, MBA, CPHRM; Kelly Saran, MSRN -- Describe the University of Michigan approach to handling medical errors and potential claims, with its proactive and transparent focus on early claims resolution and patient safety. Explain the infrast... Learn More	$19.95
Alternative Risk Market: Be Your Own Boss Session ID: RM08-SA14 Product Type: Downloadable Nancy Gray, CPA, Mark Dame, MHA, CPHRM, FACHE -- Define the alternative risk market and why is it becoming the norm in healthcare. Describe key methodologies for implementing an alternative risk program and determining whether an onshore or offshore optio... Learn More	$19.95
Condition Help (H) - Making the Hospital a Safe Place for Patients Session ID: RM08-SA13 Product Type: Downloadable Cindy Liberi, BS-Sc.; Kathleen Hale, RN, BSN, MHSA -- Learn about Condition Help (H) and its importance to patient safety. Understand what it takes to build a patient/family-activated rapid response team (RRT). Prepare a plan and conduct a small test of c... Learn More	$19.95
Partnering with Patients/Families on Performance Improvement Committees -- Removing the Barriers Session ID: RM08-SA12 Product Type: Downloadable Theresa Zimmerman, RN, BSN, JD, ARM, CPHRM, FASHRM; Catherine Tolbert, RN, MSN, CNA, FACHE; Anne Gardner -- Discuss risk management issues to be considered before opening performance improvement committees to outside members. Understand the psychological ... Learn More	$19.95
Clinical Trials and the Enterprising Risk Manager: Managing Human Research Risks Session ID: RM08-SA23 Product Type: Downloadable Lyn Rossano, MPH; Robin Maley, MPH, RN -- Learn about - Research Risk Management. Identify and evaluate clinical trials and research exposures through a mechanized risk assessment process including risk mapping. Differentiate between what is and is not in... Learn More	$19.95
Avoiding Perils in Physician Peer Review Session ID: RM08-SA24 Product Type: Downloadable Becki Kanjirathinkal, MS, RN, CPHQ, CMQOE, CPHRM -- Describe the disastrous impact of ineffective physician peer review programs. Formulate strategies for overcoming barriers and perils. Identify key elements of a successful program.... Learn More	$19.95
Understanding Owner Controlled Insurance Programs Session ID: RM08-SU07 Product Type: Downloadable Jim Castle -- Understand the concept of an owner-controlled insurance program (OCIP) and its application as part of the risk management strategy for major construction projects. Be able to communicate the advantages, disadvantages and cost benefits of the... Learn More	$19.95
Using Rounds to Strengthening Patient-Caregiver Relationship and Reducing Risk Session ID: RM08-SU06 Product Type: Downloadable Pamela Mann, MSSA; Jon DuBois, M.D. -- Recognize the importance of relationship/patient-centered healthcare. Apply Schwartz Center Rounds as a model forum for improving compassionate care and communication. Learn about the benefits of this relationship-ce... Learn More	$19.95
Patient Falls: Where Safety, Quality, Service, Risk and Reimbursement Collide Session ID: RM08-SU05 Product Type: Downloadable Maryann Cropo, RN, MS, CAN; Candace Smith -- Describe integrated strategies to reduce patient falls. See how patient satisfaction is related to fall prevention interventions. Apply Unity Health System's collaborative model, which incorporates near-real ti... Learn More	$19.95
Regulatory and Legal Issues in the Urgent Care Environment Session ID: RM08-SU04 Product Type: Downloadable F. Annette Vince, RN, BSN, MBA, CPHRM; Kari Zangerli, JD -- Identify regulatory and risk issues that apply to urgent care. Identify risk reduction strategies to decrease claims. Discuss tools for managing medical record documentation, staff education, ass... Learn More	$19.95
Crisis Leadership through Influence: A Case Study Session ID: RM08-SU03 Product Type: Downloadable Paul English Smith, BA, JD, CPHRM, FASHRM; Dan Groszkruger, JD, MPH, CPHRM, DFASHRM; Tim Cummings, CPCU, Six Sigma -- Via a panel discussion format, devise strategies for maintaining an organization's mission while focusing on both the patient and the org... Learn More	$19.95
Creating an Enterprise Risk Management Plan: Key Elements, Stakeholders & Responsibilities in an ERM Plan Session ID: RM08-SU02 Product Type: Downloadable Roberta Carroll, RN, ARM, MBA, CPCU, CPHQ, CPHRM, LHRM, HEM, DFAHRM; Peggy Nakamura, RN, MBA, JD, CPHRM, DFASHRM -- Understand the difference in program/plan design necessitated by adopting an enterprise approach. Differentiate key stakeholders in convent... Learn More	$19.95
Hospital System Issues That Create Emergency Medicine Malpractice Session ID: RM08-SU01 Product Type: Downloadable Diane Sixsmith, MD, MPH, FACEP -- Recognize areas in emergency care that are at high risk failure and malpractice claims. Understand best practices for documentation of care, hospital transfer, lab result reporting and supervision of providers and residen... Learn More	$19.95
Request for Proposal: Evaluating and Choosing an Insurance Broker Session ID: RM08-SA28 Product Type: Downloadable Hala Helm, MBA, FACHE, CPHRM -- Identify situations where a request for proposal (RFP) might be appropriate. Create an RFP that is customized to the needs of the organization using a template provided. Evaluate responses in a fair and objective manner and... Learn More	$19.95
How Effective Communication and Documentation Translate into Reduction of MRSA Session ID: RM08-SA27 Product Type: Downloadable Mary Blanco, RN -- Drawing on adverse event and near miss data that hospitals file with the Pennsylvania Patient Safety Reporting System, identify process failure modes that promote transmission of Methicillin-resistant Staphylococcus aureus (MRSA). Ident... Learn More	$19.95
Hospital Acquired Conditions: How Can Hospitals Survive CMS's New Regulations Session ID: RM08-SA26 Product Type: Downloadable Dale Burrus Frisby, JD, LLM; Melanie Rubinsky, JD, LLM -- Understand the CMS rules on reimbursement regarding hospital-acquired conditions. Evaluate benefits and risks for developing methods to obtain reimbursement for hospital-acquired conditions.... Learn More	$19.95
Transformational Leadership: Key to Achieving a Culture of Safety Session ID: RM08-SA25 Product Type: Downloadable Bruce Dymtrow, BS, MBA, CPHRM -- Discuss the challenges in the traditional culture of healthcare institutions and practices. Emphasize the important leadership role of risk managers in transforming an organization's culture and creating an environment of ... Learn More	$19.95
Risk Management for Pressure Ulcers: Avoiding Litigation while Providing Quality Care Session ID: RM08-SA11 Product Type: Downloadable Jeffrey Levine, MD -- Understand how a system can be re-engineered to reduce risk for residents, specifically regarding pressure ulcer prevention and management. Realize the importance of risk management strategies in addressing pressure ulcers into day-t... Learn More	$19.95
Keys to Becoming an Effective Risk Manager Session ID: RM08-SA10 Product Type: Downloadable Brenda Wynkoop, CPHQ -- Acquire strategies to turn a negative perception of risk management to a positive view as a proactive resource. Understand the role of an effective clinical risk manager. Develop professional reports for th governing board or leade... Learn More	$19.95
Improving Risk Manager Performance with Lean Process Analysis and Quality Improvement Tools Session ID: RM08-FR11 Product Type: Downloadable Amit Prachand; Kristopher Goetz; Stephen Pavkovic, RN, MPH, JD -- Identify how lean process analysis techniques can boost efficiencies and consistency in risk management. Through a case study, see how lean process tools can improve an electronic incident ... Learn More	$19.95
Data To Drive Action: A Risk Management Tool Session ID: RM08-FR10 Product Type: Downloadable Jeanie Taylor, RN, MHA; Michelle Hoppes, RN, MS, DFASHRM -- Clinical risk management principles and case studies incorporate interactive group learning. Identify concepts related to data mining. Identify methods for data collection and analysis of rick ma... Learn More	$19.95
AdVerse Event Response Team (AVERT) Training: Apologizing with Transparency & Heart Session ID: RM08-FR09 Product Type: Downloadable Patricia McCotter, RN, JD, CPHRM, CPC; Ron Hofeldt, MD -- A multimedia experiential approach demonstrates the AdVerse Event Response Team (AVERT) training program for physicians and other providers. Understand the value of an apology, when an apology is n... Learn More	$19.95
Is the Designed Built Environment Safe for Patients? Session ID: RM08-FR08 Product Type: Downloadable A. Ray Pentecost III, DrPH, AIA, ACHA; Kenneth Dickerman, AIA, ACHA, FHFI -- Recognize hazards associated with the designed physical environment. Learn how to research information regarding design process and issues to avoid or minimize building hazards i... Learn More	$19.95
Aon/ASHRM Hospital Professional Liability Benchmark Analysis Session ID: RM08-FR07 Product Type: Downloadable Gregory Larcher, FCAS, MAAA; Kristin Monopolis -- This session recaps some highlights of the 2008 Aon/ASHRM Hospital Professional Liability Benchmark report. Identify trends, compare current results to prior reports to highlight changes in the underlying ... Learn More	$19.95
Turning Your Medication Data Into Answers: Help Improve Performance by Reducing Risk, Improving Safety and Decreasing Cost Session ID: RM08-FR06 Product Type: Downloadable Patricia Kienle, RPh, MPA, FASHP; Thomas Utech, PharmD; Carol Leighton, MRPharmS -- Identify data that can be obtained from automated dispensing cabinets and smart infusion pumps. Define key organizational risk points such as controlled substance proactiv... Learn More	$19.95
Handle with Extreme Care: Management of Behavioral Health Patients in the ED Session ID: RM08-FR05 Product Type: Downloadable Bernard Katz, MC, PC; Carol Burkhart, RN, MS, CNP -- Describe current data regarding the care and management of patients with a primary behavioral health diagnosis in the ED. Discuss risk issues related to patient safety of behaviorial health patients in ... Learn More	$19.95
Avoiding Liability under EMTALA When Sending or Accepting Patient Transfers Session ID: RM08-FR04 Product Type: Downloadable Robert Bitterman, MD, JD, FACEP -- Understand methods and tools to affect appropriate patient transfers in compliance with EMTALA. Know when to accept or reject patient transfers according to EMTALA and understand regulatory and civil liability for failur... Learn More	$19.95
Physician Involvement in Risk and Safety -- Strategies and Rewards Session ID: RM08-FR03 Product Type: Downloadable Tetsu Uejima, MD, CPHRM -- Identify ways to engage physicians and hospital leadership in becoming more involved with patient safety and risk. Recognize the benefits of having physicians directly involved with claims management. Recognize the benefits of h... Learn More	$19.95
Cyber & Privacy Liability for Health-care Organizations Session ID: RM08-FR02 Product Type: Downloadable Michael Klaschka, BS; Toby Merrill, BA; William McDonough, MPAH, ARM, FASHRM -- Differentiate current coverage for cyber liability with PL, GL and property programs and gaps that need coverage from a different insurance source: cyber product. Analyze HCO ... Learn More	$19.95
Achieving Top Performance from Outside Counsel Session ID: RM08-FR01 Product Type: Downloadable Katherine Laws, JD, CPHRM; Beth Huntington, BSN, MSN, JD -- Develop your own forms using templates provided in this panel presentation. Apply objective criteria to the selection of outside counsel. Evaluate outside counsel using an assessment method devel... Learn More	$19.95
Leadership 101: Setting the Tone for the Team Session ID: RM08-FR12 Product Type: Downloadable Jane Boucher -- Identify principles and techniques of leadership. Understand the role of power and influence in leadership situations. Examine leadership styles, situations and strategies. Integrate self-assessment into an effective leadership style. Reco... Learn More	$19.95
Risk Managers as Disclosure Coaches: Practical Challenges and Effective Strategies Session ID: RM08-FR13 Product Type: Downloadable Marcia Rhodes, BA; Thomas Gallagher, MD -- After a presentation of coaching models that highlight strategies, session participants practice disclosure coaching skills and receive feedback. Describe common barriers risk managers are likely to experience as... Learn More	$19.95
An Electronic Revolution: Strategic Planning to Avoid Defeat Session ID: RM08-SA09 Product Type: Downloadable Kevin Yankowsky, JD -- Appreciate the growing role of electronic information in healthcare. Obtain an understanding of the unique and new legal dangers created by healthcare's increasing reliance on electronic information. Consider strategies for planning... Learn More	$19.95
Disclosure Gone Right, Disclosure Gone Wrong Session ID: RM08-SA08 Product Type: Downloadable Ruth Kilduf, RN, BS; Patricia Hughes, RN, MPH -- Review the top 10 reasons why disclosure works and the top 10 reasons it fails. Analyze the connection between disclosure processes and claim outcomes. Utilize guidelines to check a disclosure process for g... Learn More	$19.95
Whose Captive Is It Anyway? Surviving and Thriving without a TPA Session ID: RM08-FR24 Product Type: Downloadable Erin Eldridge, RN, BS, MBA; Mary Gutman, RN,MS, CPHRM, DFASHRM -- Understand financial and strategic objectives of a captive program. Describe how managing claims and litigation management can be enhanced in house as opposed to using a TPA. Discuss risk m... Learn More	$19.95
Compliance Updates: Transparency in Vendor and Physician Relationships Session ID: RM08-FR21 Product Type: Downloadable Jeff Layne, JD, MPH -- Understand legal and compliance risks associated with vendor and physician relationships. Identify emerging compliance trends and their associated risk. Understand increased focus on Medicaid compliance.... Learn More	$19.95
Managing New Risks in Consent to Treatment Session ID: RM08-FR20 Product Type: Downloadable Fay Rozovsky, JD, MPH, DFASHRM -- Identify new risk exposures in the informed consent process. Describe possible consequences of new consent to treatment risk exposures. Describe strategies to manage risks stemming from new development involving consent t... Learn More	$19.95
From Novice to 'Nerves of Steel': Negotiating Skills for the Healthcare Manager Session ID: RM08-FR19 Product Type: Downloadable Melanie Osley, RN, BS, BSN, MBA, CPHRM, CPHQ, DFASHRM -- Evolve from nervous novice to savvy negotiator. Identify methods for preparing for a negotiation. Recognize the qualities of a good negotiator. Understand challenges and roadblocks to negotiations.... Learn More	$19.95
Innovative Risk Management Program Design For Long Term Care Session ID: RM08-FR18 Product Type: Downloadable Kimberli Poppe-Smart, RN, JD, CPHRM; Laura Sitar -- Identify the elements of a long-term care risk management program and discuss the risk manager's role in risk aversion activities in long-term care. Identify the characteristics of a comprehensive litiga... Learn More	$19.95
Lost Limbs, Botched Biopsies & Tossed Tissue: Pathology & Forensic Risk Management -- Out of the Basement Session ID: RM08-FR17 Product Type: Downloadable Wanda Daylin Hurr, RN, JD, CPHRM -- Identify trends and increased liability in pathology claims. Develop a risk management program to quantify potential risk in the areas of forensic medicine, autopsy negligence and general pathology. Use a tool kit to as... Learn More	$19.95
Determining Optimum Risk Retention Levels and Risk Financing Vehicles Session ID: RM08-FR16 Product Type: Downloadable Scott Gemmell; Neil Horner, LLM -- Learn how to determine how much risk should be retained by an organization via options such as captive insurance companies, protected cell companies and balance sheet funding. Calculate risk tolerance and determine risk ... Learn More	$19.95
Closing Swiss Cheese Holes: Utilizing In-Situ Simulation to Reveal and Correct Latent Errors Session ID: RM08-FR15 Product Type: Downloadable Jeffrey Driver, Esq.; Geoffrey Lighthall, PhD, M.D. -- Led by Stanford University Medical Center researchers, learn a process for setting up a high fidelity simulation (HFS) in situ systems probe in various healthcare settings. Recount the utilizations of... Learn More	$19.95

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American Society for Healthcare Risk Management 2008; October 2-5; Boston, MA

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